Return Window

Customers may request a return within 30 days from the date the order is marked as delivered. Before sending any product back, please contact our customer support team first. We will review your request, confirm whether the item meets the applicable return requirements, and provide the correct instructions for completing the return. Please do not send any merchandise back until your return request has been reviewed and approved by Lessyuee.

Return Eligibility

Unless an item arrives damaged, defective, incorrect, incomplete, or otherwise qualifies for return under applicable mandatory law, products returned to Lessyuee must remain unused, unworn, unwashed, unaltered and in their original condition. All original accessories, components, manuals, documentation and packaging supplied with the product should be included with the return. Customers must also provide valid proof of purchase or other order information that allows us to verify the transaction before a return can be accepted.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene requirements, health and safety considerations, customization, product integrity or other applicable restrictions. These items may include, without limitation, personalized or made-to-order products, hygiene-sensitive goods that have been opened or unsealed, gift cards, items clearly marked as final sale, and products identified as non-returnable before purchase. Any product-specific restrictions will normally be disclosed on the relevant product page or communicated to you before a return is authorized.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as it is delivered. If you receive an item that is damaged, defective, incorrect or missing components, contact our customer support team promptly so we can review the issue. Please provide your order number together with clear photographs or other supporting evidence showing the product, external packaging and shipping label. Once the information has been reviewed and the claim has been verified, Lessyuee will provide an appropriate solution in accordance with our policies and any consumer rights that apply under local law.

Return Shipping

For voluntary returns that are not caused by an error on our part, such as changing your mind, choosing the wrong item or other preference-based reasons, customers are generally responsible for the cost of return shipping. If Lessyuee confirms that an item was damaged, defective or incorrectly shipped, we will provide appropriate instructions regarding the return or other available resolution. Original shipping charges are generally non-refundable unless otherwise required by applicable law or expressly confirmed by us in writing.

Refunds

Once an approved return has been received and inspected, any eligible refund will be issued to the original payment method used for the purchase. The time required for the refunded amount to appear in your account may vary depending on the payment processor, card issuer, bank or other financial institution involved in the transaction. Where permitted by applicable law, a refund may be reduced if returned merchandise is missing accessories or parts, shows substantial wear, has been intentionally damaged or modified, or has otherwise lost value due to handling beyond what is reasonably necessary to inspect the product.

Exchanges

Exchange availability depends on current product inventory and stock levels. In some situations, the quickest and most practical way to receive a different item is to complete an approved return for the original product and place a new order for the replacement item. If you would like to request an exchange, please contact our customer support team so we can confirm the available options for your order.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible after completing your purchase. We will make reasonable efforts to process the cancellation request; however, we cannot guarantee that an order can be cancelled once it has entered processing, fulfillment, packing or shipment preparation. Orders that have already been shipped may need to follow the applicable return procedure instead.

Contact Us

If you have any questions regarding a return, refund, exchange or order cancellation, please contact the Lessyuee customer support team at service@lessyuee.com. Please include your order number and any relevant information about your request so that we can review the matter and assist you as efficiently as possible.